The Citrix Support Tool Half of You Don’t Use (but should)

The Citrix Support Tool Half of You Don’t Use (but should)

This is my followup post to a poll I did inquiring about people’s usage of Citrix Tools as a Service (TaaS), also known as Citrix AutoSupport, Citrix Predictive Support, or whatever you care to call it. I was drawn to this subject by a conference call I sat in on with other Citrix partner organizations that had quite a few technical people on the call. Yet, surprisingly, when they did a quick poll about Tools as a Service almost 70% didn’t use it or didn’t know about it. I honestly thought, “This can’t be right”, so I ran a similar Continue reading


Tips From the Field: Citrix Receiver (mobile) Connection Error

**UPDATE** This issue has been corrected as of Receiver 5.9 for iOS**

So I’ve been running into this problem now a few times over the past couple of weeks and wanted to get the word out. Apparently the timing is just right and people who put SSL certificates on their NetScaler Gateway, Secure Gateway, or CAG are hitting that refresh cycle and renewing their SSL certificates and a lot of times it appears that went well…UNTIL they test and realize their mobile devices can no longer connect and are getting a generic “Connection Error. Citrix Receiver could not establish connection with the remote host/server”. If this is you..then read on..

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Must Have Citrix Support Tools

If you run or regularly work with Citrix products like XenApp, XenDesktop, or XenServer (and more..) there are some tools out there that the “pro’s” use, and heck, even internal Citrix support — and they’re all available to the general public. Some history…so back in 2011 Citrix started their TaaS beta (Tools as a Service) with a goal of automating a lot of the support data collection and reporting and making it easier for their clients to troubleshoot issues in their environment. Not all of these roll up into TaaS/AutoSupport, but some of them do, and I’ve even included some that are just unofficial and unsupported scripts but help when troubleshooting various things. This article isn’t meant to be an in-depth deep dive into each product, but rather a high level overview. So hopefully if you weren’t familiar with some or all of these this post will help you…and maybe show you some you weren’t aware of. Continue reading